Privacy Policy
Effective: March 2026
Information We Collect
- Name and phone number when you place an order
- Order details (items, quantities, pickup preferences)
- Payment information is processed by Stripe and never stored on our servers
- Email address (if you choose to subscribe to our list)
- First name (optional, if provided when subscribing)
How We Use Your Information
- To process and confirm your order
- To contact you about your pickup via text message
- To send you email updates about new products, flavors, and promotions (only if you subscribed)
- Your email data is processed by Brevo (brevo.com), our email marketing platform
- We do not sell, share, or rent your information to third parties
Email Marketing
If you subscribe to our email list, you'll receive occasional updates about new flavors, limited drops, and promotions. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We use Brevo (brevo.com) to manage our email list. Your email address is shared with Brevo solely for the purpose of sending you emails you've requested.
Text Messages
By placing an order, you consent to receive text messages from us regarding your order confirmation and pickup. Message and data rates may apply. Reply STOP to opt out.
Cookies & Tracking
Our website uses the following tracking technologies:
- Meta Pixel (Facebook Pixel):We use Meta's advertising pixel to measure the effectiveness of our ads and understand how visitors interact with our website. Meta may use this data to show you relevant ads on Facebook and Instagram. You can opt out at facebook.com/adpreferences.
- PostHog Analytics: We use PostHog to understand how visitors use our site (pages visited, session duration). This data is anonymous and used solely to improve our website.
- Brevo: Our email service provider may use tracking pixels in emails to measure open rates and click-through rates.
When you first visit our site, we ask for your consent before loading the Meta Pixel. You can change your preference at any time by clearing your browser's local storage or contacting us directly.
Data Retention
We retain order and customer information for as long as the business is in operation. If you have questions about your data, contact us at hello@1cookieco.com.
Contact
Questions about this policy? Contact us at hello@1cookieco.com
Changes
We may update this policy occasionally. Continued use of our website constitutes acceptance of any changes.